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Position Title: Barista- Part-Time
Salary: Minimum wage/Hourly
Responsible to: Graffiti Coffee Manager, Lead Barista
Email: Manager@graffiticoffee.com
Job Summary:
The barista is responsible for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for educating customers about our premium coffees and teas. The barista fulfills any other duties the lead barista or store manager assigns and represents.
Product:
· Provides excellent customer service 100% of the time with a lively attitude
· Ensures that all customers are educated on our products and services.
· Maintains the highest quality, consistent product standards.
· Follows all Company drink recipes and procedures.
· Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
· Proficiently prepares blended and cold drinks provided by the store.
Service:
· Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
· Verbally receives and calls back customer orders in a friendly manner.
· Responds proactively to prevent customer service situations.
· Accurately rings sales orders into the cash register and counts back change to customers in a courteous and friendly manner.
· Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
· Answers customer questions regarding coffee blends, preparation, and product freshness.
· Sells and serves baked goods and miscellaneous food items to customers.
· Maintains an efficient, friendly service in an upbeat manner.
Environment:
· Maintains a positive attitude in a face-paced environment and communicates well with team to ensure orders are delivered consistently, timely, and with rapport.
· Maintains professionalism with other employees but also keeps fun and energetic employee environment.
· Restocks shelves and unpacks inventory
· Routinely cleans the bar area, floor, windows, and grinders, and takes out the trash, etc.
· Informs the manager on duty of any operational inconsistencies.
Requirements, Qualifications & Physical Demands:
· Must obtain a California food handling certification (employee responsibility)
· Entry level position.
· Runs errands, when needed, to pick up supplies and/or product.
· May work special events, as needed.
· Must be available to work weekends and most holidays
· Must be able to work overtime, as needed.
· Excellent verbal and written skills.
· Well-organized and detail-oriented.
· Regularly required to stand, walk, talk and hear.
· Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms.
· Regularly required to lift and/or move items up to 30 pounds.
· Regularly required to handle food and hot beverages
